Returns and Exchanges

Alexandra Nicole is fully committed to providing the highest quality goods and services to its customers.

  • Please contact me if you have any issues with your order.
  • I gladly accept returns on most items.
    • Contact me within: 3 days of delivery
    • Ship items back within: 7 days of delivery
  • Once order is placed, I do not except cancellations as your item is made to order and most likely is already in the production stage.

    DAMAGED ITEMS
    I do my best to carefully package each piece, but things happen and sometimes items can be damaged in transit to you. If you receive a damaged package due to shipping:

    1. Please contact me immediately.
    2. Email me medium to large CLEAR photographs of the damaged item.
    3. Email me a photo of the damaged packaging for insurance claim.
    4. I will send you a replacement as soon as possible or give you a full refund plus cost of return shipment - should it need to be returned.
    5. PLEASE do not throw away shipping package. I must have a photo of it.


    RETURNS POLICY (see international below)

    • Buyer is responsible for the return shipping and proper repackaging.
    • Prints must be returned in the same packaging unopened and undamaged
    • There is 15% restocking fee on orders over $100. 
    • Custom items are non-refundable.
    • Gallery Wraps are non-refundable due to their weight and size.

    Please note I do not stock items like big box stores. Each Art by Alexandra Nicole item is made one at a time especially for you so please check sizes before ordering to ensure you order the correct print or canvas. Please contact me with any questions you have about ordering. I am happy to help you find just want you want.

    COMMISSIONED ORIGINALS

    • Please note all custom commission paintings are specially created just for you. I will send you photos as the painting progresses and speak with you via phone, convo or email to discuss the painting and share photos as progresses. I cannot accept returns on custom art.

    How to Contact Me
    For purposes of EU data protection law, I, Art by Alexandra Nicole, am the data controller of your personal information. If you have any questions or concerns, you may contact me at coastalartistssi at gmail dot com. Alternately, you may mail me at:
    Art by Alexandra Nicole, 802 East Field Lane, St. Simons Island, GA 31522

     

    INTERNATIONAL RETURNS

    Under the EU's distance selling laws, buyers have the right to return certain products for any reason by contacting the seller within 14 days.

    This 14-day period will start the moment a customer receives a product, rather than at the time he or she purchases it. Within that time frame, buyers can change their minds and return products without providing a reason. Sellers must clearly inform buyers that they have 14 days to contact them about returning an item. If not clearly stated, this returns period will automatically extend to one year.